Frequently Asked Questions

General FAQs

Your options are simple. You can:

  1. Turn in your vehicle and purchase or lease a new Toyota.1
  2. Purchase the vehicle you're currently driving.
  3. Return your vehicle to your Toyota dealership.

1 Options are available on approved credit through your dealer and Toyota Financial Services. Not all applicants will qualify. Additional options are available. See your dealer for details.

Our Lease-End Guide provides an overview of the lease-end process. Should you elect to return your vehicle, the Lease-End Checklist is available to help prepare for the return process.

Check out our Lease-End Guide that provides details on considering your options, timing for an inspection, excessive wear and use, and finalizing your decision

At the Dealership

  • Confirm the Dealership will accept the return. Only your originating Dealer is required to accept your lease return.
  • Sign an odometer statement and ask for a copy for your records. Capture the name of Dealer associate that helped with the return.
  • If you did not complete an inspection prior to returning, one will be completed within a few days of your return. Feel free to take pictures of the condition of your vehicle.


After Return

  • TFS will send you a Lease-End invoice if you have any unpaid payments, late fees and miscellaneous charges. The invoice will also include Excessive Wear and Use charges, Excessive Mileage charges, and Disposition Fee if applicable. These items may be taxable.
  • If you had a security deposit, it will be returned to your home address via check. It will be used to first pay any Lease-End invoice charges, if applicable.
  • Cancel any electronic payments.

Leading up to lease-end, you'll receive various communications from TFS about your options and things you need to do. Be on the lookout for information from us through, email and/or phone calls.

This is the date when your lease agreement ends and your vehicle should be returned to a Toyota dealer (unless you choose the option to purchase your leased vehicle).

Your leased vehicle should be turned in at your originating Toyota dealer by your scheduled lease maturity date. If you've moved since you began your lease, use our easy dealer locator to find a participating dealer near you. We recommend contacting the dealer to schedule your lease turn-in appointment approximately 30 days prior to your lease maturity date.

Your originating dealer is the dealer where you began your lease. This dealer can help you choose your next Toyota and turn in your current leased vehicle.

Bring your clean, leased vehicle along with:

  • Your TFS Odometer Disclosure Statement
  • Tool kit and spare tire, if applicable
  • All sets of keys (masters/remotes/valet), if applicable
  • Owner's Manuals
  • Any original equipment on your vehicle at lease inception (radio, headrests, 3rd row seat, tonneau/cargo cover, etc.)

As a heads up, if you don't return the original equipment or keys at the end of your lease, you may receive additional charges based on the terms of your lease agreement.

You may return your vehicle prior to your lease maturity date; however, early termination fees may apply. For more info about turning in your lease early, refer to your lease agreement, or contact TFS at 1-800-286-0652. You may also reach out to your dealer to get answers to any questions you have about your options.

Yes, just give your dealer a call 30 days prior to your lease maturity date to schedule your lease turn-in appointment.

Like you, we hope you have no charges on your lease-end, but it's possible these may be included, if applicable:

  1. Excess wear and use
  2. Excess mileage
  3. Disposition fee
  4. Any past due and unpaid monthly payments
  5. Any other miscellaneous charges (e.g., unpaid late payment fees, taxes, tolls)
  6. Any other charges due under the terms of your lease agreement if your lease was terminated early

2Charges may vary based on the terms of your lease agreement, whether any optional protection plans were purchased and such coverage applies.

Great question - it varies by state. Please contact your Toyota dealer or the DMV if you have questions about how this applies to you.

Yes, and this is one people forget. If you've returned your vehicle, please remember to cancel any automated payments you may have set up through either or your bank.

First, great decision. Next, get a payoff quote by logging into your TFS online account or contacting TFS at 1-800-286-0652. If you need financing, you can head straight to your dealer for help.

Just bring your vehicle back to your Toyota dealer at the end of your lease and they can help you with the rest.

Wear And Use FAQs

It probably seems obvious, but damage that is beyond normal wear and use is considered excessive

If it helps to see some examples of what's considered excessive, check out our Wear and Use Guidelines. We also recommend reviewing your lease agreement as it includes additional excess wear and use information specific to your vehicle.

Just a heads up, though, the examples provided may not include all instances of excessive damage that could subject you to additional charges based on the terms of your lease agreement.

Of course. In fact, we encourage you to schedule a complimentary inspection and to review the Wear and Use Guidelines to see whether your vehicle has wear and use that is considered excessive.

If repair work is needed and you'd like to make repairs prior to turning in the vehicle, your local Toyota dealer is a great option to assist you. Be sure to keep all of your receipts for repairs made and review your insurance policy to see if any items may be covered.

If your damages exceeding normal wear and use aren't repaired, it can result in charges at lease termination.3 All charges may be subject to sales tax.

3If repairs are made to your vehicle, you or the dealer may request an inspection upon turn-in. Under certain circumstances, Toyota Financial Services does not charge its lease customers for excess wear and use damage. See your lease agreement for additional information.

This is a complimentary service conducted by an independent inspection company to assess the condition of your vehicle and provide an estimate of wear and use charges that could be due at lease-end.

4Available only to Toyota Financial Services lease customers who reside within the continental United States.

It's super easy. You can either call (855) 40-MY-TFS or visit AutoVIN 15 to 60 days before your lease ends to schedule an appointment.

Just remember to have your VIN number and TFS account number if you want to make your appointment online.

AutoVIN, an independent inspection company, conducts the inspection.

All AutoVIN inspectors undergo training to ensure that vehicles are inspected according to the TFS Wear and Use Guidelines.

Get ready for an answer you'll like. An inspector from AutoVin will come to you and will usually finish the inspection in less than an hour.

For a complete inspection you'll need:

  • Tool kit and spare tire, if applicable
  • All sets of keys (masters/remotes/valet), if applicable
  • Owner's Manuals
  • Any original equipment on your vehicle at lease inception (radio, headrests, 3rd row seat, tonneau/cargo cover, etc.)

At the end of your inspection, you'll receive a card with instructions for how to access your condition report online.

After two business days, your vehicle's condition report (an itemized assessment of any estimated normal and excessive wear and use found on your vehicle) will be available online. You can view it by logging into your account at AutoVIN.

If you choose to make repairs based on your condition report, contact TFS at 1-800-286-0652 to request that an additional inspection take place once you complete the repairs.

Mileage FAQs

The easiest way to find your mileage allowance is by looking at your lease agreement.

If you can't find your lease agreement - no worries - your friends at your local dealer will be happy to help you find it.

No problem, it happens. You just need to call your dealer and they can give you more info on any potential charges.

We love the question and wish there was a way to purchase additional miles. Unfortunately, we're not currently offering that as an option.